“You want to know what I think?” she asked.
“Yes! Tell me!” he replied with exasperation.
“You are focused on getting work done.”
“Aaaaand? Isn’t that what I am supposed to do, get things done?”
“No. That shouldn’t be your goal. You should be adding value.” she replied.
“Oh come on! What’s the difference?” he whined.
“Work which does not add value is wasted, and non-valuable work usually ends up causing even more waste work. Stop looking at what your team is doing as a collection of tasks. Start questioning what is adding value from the customer’s perspective. If it doesn’t add value, why are you doing it?